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Our Services

Pond side Consultation

Is your pond experiencing issues like lethargic fish, abnormal swimming patterns, or signs of infections? Don't worry, Highland Koi Ltd is here to help! Our full pond health consultation is designed to address these concerns and provide you with expert guidance for a flourishing pond environment. Here's what our comprehensive consultation entails: Full Background Analysis: We begin by gathering essential details about your pond, its inhabitants, and your specific concerns. This initial stage helps us determine whether an in-person visit or remote assistance is required.Pond Visit and Observations: If an on-site visit is needed, our experienced team will meet and greet you, familiarising ourselves with your pond and its filtration setup. We'll conduct a holistic assessment by observing your pond and discussing your maintenance routine.Comprehensive Water Testing: We'll perform in-depth water testing, analysing crucial parameters such as pH, Ammonia, Nitrite, Nitrate, Total Alkalinity, Phosphates, and more. Based on the results, we may recommend additional tests if necessary, all at no extra cost.Koi Behavioural and Wellbeing Observations: Throughout the consultation, we carefully observe your fish, paying attention to any signs of distress or abnormal behaviour. This helps us identify potential issues and determine the appropriate course of action.Skin Scrape & Microscopic Analysis: To detect and identify parasites, we conduct a thorough skin scrape on a minimum of four fish. This process ensures comprehensive results, enabling us to develop a tailored treatment plan specific to your pond's needs.Wounds, Ulcer, Fin Rot & Fungus Treatment: If any fish exhibit wounds or show signs of fungal or bacterial concerns, we provide targeted topical treatments. Taking into account all observations, we prioritize treatments in a safe and chronological order, ensuring the well-being of your fish and the pond ecosystem.Bacterial Background Test: In cases where a bacterial issue is suspected, we offer an IDIP bacterial load test. This test assesses the presence of harmful bacteria, providing valuable insights into your pond's maintenance and suggesting corrective measures, if necessary.Pond Report: We provide a comprehensive written pond report on-site, supported by a PDF copy delivered via email within 24 hours. This report covers initial findings, water quality inspections, microscopic investigations, pond system observations, water quality recommendations, and parasite treatment suggestions, if required.Formularisation Training: At your request, we can provide hands-on training and guidance during the consultation. Whether you'd like to learn about handling techniques, discuss water quality concerns, or have specific questions, we're here to assist you.Unlimited Online and Telephone Support: Rest assured, our support doesn't end with the consultation. We offer unlimited telephone and WhatsApp support, providing treatment plans and answering any queries you may have. Your confidence in maintaining a healthy pond is our top priority. Experience the Difference with Highland Koi Ltd: Schedule Your Pond Health Consultation Today!Don't let pond issues dampen your joy. Contact us now to book a full pond health consultation and unlock the path to a vibrant and thriving pond environment. With our expertise and ongoing support, your pond will flourish, and your fish will thrive like never before. Reach out to us at 07935200947 to embark on your journey to a revitalised and harmonious pond ecosystem.Highland Koi Ltd - Your Trusted Partner in Pond Health and Excellence.​​



Pond Virtual Appointment

Virtual appointments with Highland Koi Ltd for fish health queries offer numerous benefits that make them a convenient and effective option for fish owners. Here are some of the key advantages:

  1. Accessibility: Virtual appointments eliminate the need for physical travel, enabling fish owners from various locations to seek professional advice without the constraints of geographical distance. This is particularly beneficial for individuals living in remote areas or places where specialised fish health experts may not be readily available.

  2. Time and Cost Savings: By avoiding the need to commute to a physical location, virtual appointments save time and transportation costs for both the fish owner and the experts at Highland Koi Ltd. It is especially helpful for those with busy schedules or limited mobility.

  3. Convenience: Virtual appointments offer flexibility in scheduling, allowing fish owners to choose a time that best fits their daily routines. It also eradicates the need to wait in a physical waiting room, reducing any potential inconvenience.

  4. Comfort for the Fish: Travelling with fish can be stressful and potentially harmful to their health. Virtual appointments allow the fish to remain in their familiar environment, reducing stress and promoting their well-being.

  5. Expert Consultation: Highland Koi Ltd is likely to have a team of experienced fish health professionals who can provide expert advice during the virtual appointment. Fish owners can tap into this specialised knowledge to address various health concerns and receive accurate recommendations.

  6. Visual Assessment: With modern video conferencing tools, experts can visually assess the fish's health and the overall setup of their tank or pond. This direct observation helps in providing more accurate diagnoses and personalised recommendations.

  7. Reduced Waiting Times: Virtual appointments are generally well-organised, leading to reduced waiting times for fish owners. This means that they can get the assistance they need promptly, without prolonged delays.

  8. Recordkeeping: Virtual appointments often result in digital records of the consultation, including any prescribed treatments or dietary changes. This electronic documentation can be easily referenced later and is less likely to get lost compared to physical paper records.

  9. Increased Knowledge Sharing: Through virtual appointments, fish owners can learn more about fish health, appropriate care, and disease prevention from the experts at Highland Koi Ltd. This knowledge-sharing contributes to the long-term well-being of their fish and helps them become better-informed owners.

  10. Enhanced Communication: Video conferencing allows for more personal interaction between the fish owner and the expert. This facilitates a better understanding of the fish's health concerns and fosters a stronger rapport between the two parties.


Overall, virtual appointments with Highland Koi Ltd for fish health queries are a highly valuable and accessible resource for fish owners, ensuring that their beloved aquatic companions receive the best care and attention possible.

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